Our standard Terms & Conditions can be found below.
All services are not available in all areas
Services are subject to Fair Use
All plans come with a free email address - Email addresses cost $50+GST per year each to keep if no longer a YrlessPlus customer
All wireless plans are unlimited data plans, with restricted upload and download speeds
All connections and plans are for a single dwelling only, unless prior arrangements have been made with Yrless Ltd.
Connection speeds are subject to environmental factors such as location, line-of-sight, noise / interference
Actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology.
Outdoor physical installs are subject to weather conditions and installer availability
Installs come with a 2 year term contract (3 years for a holiday home) and cost $138. An early disconnection fee applies. You will be charged $13.80 for every month left in your contract
Open term contracts have no disconnection fee, $414 + travel for a standard install
Modem for ADSL, VDSL, or Fibre services is $253 unless you supply your own
ADSL & VDSL services are “naked” meaning they don't need a phone service on the line
All Equipment remains the property of Yrless Ltd unless otherwise stated
By signing up to a plan you agree to the Terms & Conditions below
A standard wireless install involves a dish & stay on your house roof, up to 15m cable, and 2 hours labour
A standard RBI install involves an RBI router inside your house that broadcasts WiFi inside your house
A standard ADSL install involves a router inside your house that connects to your copper phone line
All installs and repairs will incur a travel cost of $1.15 per km + Labour
1GB is calculated as 1024MB
Any unused data within a monthly period will not be carried forward to the following month.
Payment Terms and conditions
Installation work is to be paid upon completion of the work, otherwise where a payment plan is requested
In accordance with the Privacy Act (1993) I authorise any person or company to give information as required for the purpose accessing my creditworthiness
Installs done before the end of the month will be charged at monthly cost/days in the month x days remaining in the month
Accounts outstanding by 40 days will result in your service being halted
All costs incurred in the collection of overdue accounts will be payable by the debtor
If your account is closed by Yrless Ltd, the debt will be sent to a collection agency and your future ability to obtain credit may be affected.
Network Terms and Conditions - Yrless Ltd (Us/We)
We will provide you the customer with broadband internet to your house as a basic service.
We will only provide add-on's to the base service at your request and at an agreed price.
We reserve the right to cancel your connection at any time, money owing by you to be paid in full up to and including the month of cancellation.
We hold no liability for damage to your computers/network resulting from connection to our network
We may shape/manage/scan data on your connection.
We may change your plan to accommodate the data you are using.
We will not pass on your personal information unless requested by law.
We can't guarantee a reliable service for the customer if:
You are connecting by laptop to our access points
You live in an area with too much interference from other wireless networks
The wireless signal is higher than -80dBi
Fair use Policy
Yrless+ operates a Fair Use Policy for your wireless connection.
Yrless+ reserves the right to monitor data download and upload from your connection.
If in Yrless+ reasonable opinion your usage is excessive or unreasonable Yrless+ reserves the right to request that you and other users on your connection, reduce your usage, and in the event of continued excessive and/or unreasonable use Yrless+ reserves the right to migrate you to an alternative plan for the duration of your contract.
Customer Terms and Conditions - (You) agree to the following
Not to tamper/damage wireless gear, our wireless network, or 3rd party networks & computers on the internet, or use the network for nefarious or illegal purposes
Not to remove or damage gear before leaving a house, if renting
All accounts will be paid on time unless by prior agreement with us
You have the right to request/update what information we hold about you.